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Google Plus Local Listing Issues…Even Google Makes Mistakes

INNOVISION

Google Plus Local Listing Issues…Even Google Makes Mistakes

Having Google Plus Local Listing Issues? Just because you’re having Google Plus Local listing issues, don’t immediately assume you’re to blame. Our first suggestion is to read through the Google Plus guidelines (Google Places Quality Guidelines), if you’ve identified that you’re in compliance but still having issues, call Google. If you’re logged into your account, you’ll […]

Having Google Plus Local Listing Issues?

Just because you’re having Google Plus Local listing issues, don’t immediately assume you’re to blame. Our first suggestion is to read through the Google Plus guidelines (Google Places Quality Guidelines), if you’ve identified that you’re in compliance but still having issues, call Google. If you’re logged into your account, you’ll have the option to give Google a call. On the phone they’ll help identify why your listing is having issues. Don’t expect to get all the answers, but you’ll get enough to understand what has happened and then you can take the necessary steps to correct any issues. There are a myriad of reason that you have been notified of a violation or penalized, it’s important to identify what those reasons are.

Here’s a recent experience we faced…

About 4 months ago, we were notified that our listing violated Google Places Quality Guidelines. Nothing could be further from the truth. As an internet marketing & SEO company, it is our job to abide by these guidelines not only for ourselves but also our clients. We frequently check the guidelines for changes to ensure we are in compliance consistently. Our listing had not been in violation per their guidelines, where this error originated from was that Google failed to recognize that our office is 1 of 7 suites in a building. From Google’s perspective, this build housed only two offices. This was specifically told to me by multiple Google Plus customer service employees as they were using their Street View technology to verify. 

We can credit Google for a lot of technological advances and products since their inception, this being said, they also are known to make mistakes. Even though this was a mistake on their part (fully admitted by multiple Google employees), we were left at the mercy of their systems and process. In the end, Google removed InnoVision’s Google Plus listing from their index, in doing so removed all reviews we had worked to acquire to that date. As a result, placement and traffic both dropped. After is was said an done, it took a couple months for our listing to reappear on Google and another couple months for our placement to work it’s way back to page one and still working it’s way back to original placement.

Google is not perfect, other than this we’ve seen it all, there are constant issues with Google’s lost business listings. Local business owners are constantly having their patience tested with every evolving product that Google rolls out. It’s because of these numerous issues that Google launched Google My Business a few months ago, making it easier for local business owners to have access to manage their Google Plus listing.

In the end, this was a very frustrating experience but well worth it.  As we hear the horror stories we’ve never experienced it ourselves. In this industry of Local SEO, every experience is a learning one. Working this frequently with Google through this process allowed us to learn more about Google Plus local that we can apply to the benefit of our Local SEO customers.