HAVE A GREAT ATTITUDE
It’s important to be friendly towards your customers. Your customers want to do business with people who genuinely enjoy what they do. Laugh with your customers and make the service experience fun for them. You should be friendly and smile at your customers. A smile not only demonstrates you care, but it also shows your customers that you are warm, friendly and that you care about them. Showing a friendly attitude will help your customers to stay happy with your business. You’ll begin to gain a reputation for being a happy and friendly business that people want to go to.
BE ON TIME
Being timely is a critical aspect of keeping your customers happy. Customers hate waiting for more than they have to for an item or service. There are numerous potential shipping issues that your business needs to plan for. Everyone is busy and nothing will frustrate a customer more than feeling like his or her time has been wasted. Complicated voice mail systems, making customers repeat their service requests more than once and un-knowledgeable employees are some major time-wasters. A customer’s time is as important as your time!
SHOW THEM APPRECIATION
Customers need to understand that their business is appreciated and that they are an important part of the success of your business. You can show customers appreciation and make them feel important by calling them by name, asking about their lives, and just acknowledge them. You should also utilize a simple thank you for your business. You can respond to positive online reviews with appreciation and they’ll see that you value them. You can also offer small incentives to return to your business. Offering rewards or discounts to loyal customers will show them that you need their business and are willing to help them return.
Keeping your customers happy with your business is something that every business needs to figure out. You can try showing a friendly attitude, being timely, and showing appreciation. Your customers will be more likely to return to your business if they’ve had a good experience there.
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